Returns & Exchanges

At Botané, we want your home to be a sanctuary of comfort and style, which is why we offer a 30-day window for returns on all eligible decor and furnishings. If a piece doesn't perfectly complement your space, we are committed to helping you find the right alternative or providing a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully repackage your items in their original Botané boxes with all protective padding to ensure they arrive back to us in pristine condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing