Frequently Asked Questions

Everything you need to know about bringing nature into your home.

What materials are used in Botané home products?

We prioritize sustainability and quality, using 100% organic cotton, FSC-certified wood, and recycled ceramics to ensure every piece is as kind to the planet as it is to your home.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. For custom furniture or larger decor items, please allow up to 10 business days for specialized handling.

Do you offer international shipping?

Yes, Botané ships to over 30 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days.

What is your return policy for home decor?

We want you to love your space. If you are not completely satisfied, you can return any unused item in its original packaging within 30 days of delivery for a full refund.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your order status directly through your Botané account dashboard.

Are your products handmade?

Many of our collections are handcrafted by artisanal partners. Because of this, slight variations in color and texture may occur, making each Botané piece uniquely yours.